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Customer Satisfaction Index

Based on a 4-Point Scale

Each year the Sinclair & Rush, Inc. family of companies process over 30,000 orders and in excess of 60,000 line items across 100s of millions of parts. Presented to the right, you will find our annual Customer Satisfaction survey results. Our scores are based upon a 4 point scale. A score of 4 is considered complete customer satisfaction and represents our unwavering goal for our family of customers.

We are proud of the goods and services we provide and grateful for the ratings we've earned. If this has encouraged you too, let's get started with a brief inquiry so that we can steer your decision in the right direction. Click here to the path of progress!

Average Ratings Chart

What Our Customers Are Saying

I don't know how you could serve me any better. I called and talked to Rob & had a quote in less than 2 hours. Then placed an order & part of the order was in stock I needed & the credit app wasn't finished yet so he told me to use a credit card & now I have the product I needed. Rob needs a raise or employee of the month. I wish every company I deal with was this easy. You don't find this very often in this big world anymore. Thank you for giving my small company such great service... so happy to deal with you guys keep up the great work.

Diane from Oregon

Our orders are delivered in a timely manor and, if we need them early they are readily available. We are very happy and with the product and delivery.

Amber from Michigan

We appreciate the prompt response to our order requests. Our orders are submitted and processed immediately so we receive our supply without any undue delay for us to service our customers. Excellent service by Lisa Matter.

Loretta from Minnesota

Customer service agent was very quick to take down order. Easy to purchase.

Michael from California

Thank you and I will order again!

Bob from Michigan

As in the past is is always a pleasure speaking with your associates and team members. Than you for the efforts put forth to serve your customers.

Melvin from Florida

Stephanie is great, she says what she means. Tells me when the order is to be delivered and it was here 3 hours before it was due. Under promise and over achieve.

Mark from Michigan

Came faster than expected. Superior product at good price. Thanks.

Wayne from Maryland

My order was easy and no hassles. I will be using your products in the future and recommend you to my friends and family as well. Thank you all.

Rosita from Texas

It was a very good experience. Thank You.

Patrick from Florida

Order arrived quickly and was exactly what I wanted. Thanks.

Brad from Pennsylvania

Very friendly and helpful staff. Keep up the good work.

Art from Ohio

We love your products and your Customer Service! It is Top Notch!

Rebekah from Michigan

We have never had a bad experience with Sinclair & Rush. Great product and great service!

Nadine from Florida

Hopefully we sell so much that we will make regular purchases in the future. 

CThomas from Alabama

Customer Service is always top notch dealing with issues.  I do wish that products were in stock more often.  Lately products always seem to be out of stock.  Product prices have increased  a  lot after the Covid Pandemic but timeframes have never rebounded.   I have no issue paying more in todays market but I do wish stocks would return to pre pandemic numbers.

Tom from NJ

Thank you! Customer service is so helpful.

Joyce from TN

Price was fair and delivery was fast. No issues.

Kimberly from NV

Good product and great service.

Jim from PA

Service was good over the past year

Paul from IL

Working with Lisa and Jason for new orders is great they always get back to me.

Sharon from RI

Always a great experience ordering items.

Sondra from NH

No concerns at all. Order was filled in a reasonable time, correct product, in great condition.

Brennan from WI

Only comment I have is: KEEP UP THE GOOD JOB!! :):):):)

Tammy from OH

Knowledgeable and efficient inside people to allow placement of orders.

Glen from AZ

Steve Kent has been a very helpful and attentive point of contact for us.

Shawn from Wisconsin

Fast and drama free. THX!

David from Utah

Everything about the order went great. I really appreciate doing business with Sinclair & Rush.

Craig from Colorado

Keep up providing this great Product and the excellent delivery time.

Hal from Louisiana

I am always pleased when it comes to working with your Sinclair & Rush. The only negative comment would be that a few of the boxes were not sealed very well, and the tops were broken open during shipment. Thankfully, nothing was lost or damaged. That being said, I look forward to working with Sinclair & Rush again soon.

Seth from Illinois

Doing a great job keep up the good work.

Rhonda from Michigan

Everything was handled smoothly as usual.

Dave from Ohio

Only placed orders via the website. No sales rep. Website is easy to use.

Mark from Indiana

I received the product... and it is exactly what I needed. Thank you! I do plan on ordering from you again when supplies are needed and appreciate what you offer and the ease of ordering. -- Take care!

Kelly from California

Lynn and Matt are a pleasure to work with.

Dawn from New York

Did not use sales rep this time. I just needed a small order and used the web-site to order. The sales rep when they have worked with me have always been excellent.

Carl from Michigan

This is the first time buying but it sent smooth.

Kendall from Massachusetts

Everyone was easy to work with and the products and service were great.

Rheuben from California

Keep up the good work, about time a company say and do what they say. The last few years all I have been listening to is excuse(s) why they can't conduct business in a timely manner. Thank you. Bill

Bill from Texas

Excellent service and premium product for surprisingly low cost.

Cecil from Indiana

Have been doing business with your firm for many years, and have always been satisfied with the people that I deal with, product, shipment, etc. Thank you!

Ken from Ohio

Very satisfied.

Anthony from AK

Their staff managed to get the packaging to me in ample time to package my product before the trade show. A great gratitude is put forward to them.

Harold from MI

Good service and excellent product.

Cecil from IN

Prints and jar quality are great, thanks! Happy to see the wait times come down, hoping for further progress.

Gregg from ME

Great Customer Service ! Nothing to complain.

Thomas from TN

Lisa is wonderful to work with when ordering your products

Steve from MN

Outstanding service from ordering, to fulfillment and the shipping.

Clay from MS

Really appreciate my representative, Steve Kent, for excellent service.

David from CA

I Love the service that I am provided. My orders are normally on time and, if I happen to need them a few weeks early it hasn't been an issue.

Amber from Michigan

Great and quick customer service.

Teresa from Ohio

The tubes are excellent quality!

Jenny from New Jersey

I did placed my order online and had no interaction with a service rep.  In the past I have had an excellent experience with rep.

Tom from Michigan

Both very happy and very excited to continue with using Sinclair & Rush for my needs! Everyone with whom I spoke with and worked with to get me the products needed were professional and amazing to deal with. Truly deserving of recognition for their efforts.

Chris from Ontario, Canada

I just wanted to say thank you and I really appreciate the excellent customer service provided by your staff. They were very helpful and handled this order in a very professional way.

Whaziq from New York

Wonderful service! Love the clear tubes.

Robin from Washington

Very professional team, expedient and willing to work with you on meeting your solution needs! Great job!

Shannon from South Carolina

This was a custom order and came out perfectly.  Hope to order more in the future.

Celine from California

Over-all very good and professional service and quality, thank you.

Larry from New York

Friendly and fast! Much appreciated.

Courtney from Calgary, Canada

Keep up the good work! Order process is easy and delivered on time. Thank you.

Brian from Ohio

First Class operation !!!! Thanks for your help on my project !!

Jack from MI

I couldn't believe that I ordered these in the afternoon and had them by morning the next day. I ran around the office telling everyone!! Definitely getting our business in the future! I'm also super grateful for the large selection of on hand options that I can get in smaller quantities of 150-ish for sampling etc. Outstanding experience!!

Anna from KS

Easy order and super fast shipping.

Mike from GA

I can’t think of anything. I’m a new account, and everything went smoothly.

Jake from WA

It's a pleasure doing business with Visipak.

Cathy from NH

Steve was a great help! Please thank him again for me.

Shannon from WY

Hopefully we sell so much that we will make regular purchases in the future. 

Thomas from AL

The VisiPak team has always provided us with top notch customer service and delivered custom orders ahead of schedule every time! We’d like to sincerely thank Lisa Buscher and the entire production team for delivering our last order a week ahead of schedule when we unexpectedly ran low on inventory.  

Reed from SC

Customer service representative was very helpful. 

John from CO

Great help Getting my order fast. 

Cassie from MN

Service was better than expected.

Jim from FL

I don't order very often, but it is great to know I have someone there to help me get our order correct and in a timely fashion!

Leigh from CO
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