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Frequently Asked Questions

How do I place an order?
What is your minimum order?
Can I get samples for testing?
What is the lead time?
Can I get my order faster than the standard lead-time?
How do I get pricing for a specific part and quantity?
Where do products ship from?
What are your payment terms?
Where should payments for purchases be sent?
What are your terms and conditions?
Can I get different color caps or plugs?
Will the caps or plugs stay on the tube without additional security?
Can you make other sizes than those listed?
What is the thickest tube that you can manufacture?
How do you or how can I cut the tubing?
Are your mailing tubes postal system approved?
Are your sizes and dimensions exact?
How rigid is the tubing?
What are the differences in PETG and Propionate?
What adhesives work with VisiPak PETG tubes?
Are your products safe for contact with food?
Are your containers air/water tight?
What is Prop 65 labeling and how does it affect me?


Q: How do I place an order?

A: There are a few options to place an order.

In addition, our online store includes many stock products available for immediate shipment. Ordering online is fast and easy!

Q: What is your minimum order?

A: For standard tubing sizes the minimum order quantity is typically 150 to 1800 feet based upon diameter. Most stock items have one case minimums. For non standard products, the minimum order is typically based on a minimum run time. Please consult sales for more information.

Q: Can I get samples for testing?

A: Typically samples are provided at no charge. We strongly recommend customer evaluation of sample products prior to order placement. The selection of diameter, thickness and length of the packaging are key considerations. Our sales staff will be happy to assist you with your requirements.
The online store is not structured to supply samples directly. Please visit our Request for Quote/Samples form or contact a sales representative at 1-800-949-1141 to order samples before placing your order.

Q: What is the lead time?

A: Stock products typically ship within one day depending on availability. Most production orders ship within 3 weeks. Products requiring secondary operations, like Hang Tubes and PermaSeals, typically take 4 weeks. Clear Boxes typically run about 8 weeks from the time the sample is approved. Clamshells, blisters and trays typically take 6-8 weeks from the time the sample is approved.

Q: Can I get my order faster than the standard lead-time?

A: VisiPak offers an expedited service for a fee of $250 based on its current capacity situation. Call for availability.

Q: How do I get pricing for a specific part and quantity?

A: VisiPak invites you to visit our online store where you will find pricing for many of our stocked items in case quantities. When your project requires larger quantities or custom cut sizes, we ask you to either call for a quote, or submit our Request for Quote/Samples form. All submitted forms are received by our Regional Account Managers and are typically processed the same day or next day depending on the time of the receipt of the request.

Q: Where do products ship from?

A: FOB: Point of Shipment (Fenton, MO 63026 or Carlstadt, NJ 07072)

Q: What are your payment terms?

A: Most accounts are set up with net 30 day terms based on credit approval. We also accept Visa, Discover, American Express and Mastercard. To download a credit application, click here.

Q: Where should payments for purchases be sent?

A: Our remit to address is:
Sinclair & Rush, Inc.
Attn: Troy Wesley
4149 Paysphere Circle
Chicago, IL 60674

For payment other than check, please contact us using one of the following methods:
Email address for remittance information: ar@sinclair-rush.com
Fax number to request remittance information: 636-282-5315

Q: What are the terms and conditions for purchasing your products?

A:Please click to read our Terms and Conditions.

Q: Can I get different color caps or plugs?

A: Not only are different colors available, vinyl cap colors are typically more vibrant. Minimums on non-stock caps and plugs range from 1,000 to 10,000 pieces depending on the size.

Q: Will the caps or plugs stay on the tube without additional security?

A: VisiPak caps and plugs fit specific tube diameter sizes by design. Our tubes are paired with a cap or plug as shown on the product charts. When correctly paired, caps and plugs provide a snug fit.

Vinyl caps are flexible and stretch to fit over the tube for a strong seal. The precision of the clear cap measurement when matched to the corresponding tube diameter provides a tight closure. Our plugs also need to be matched with accurate tube diameters to fit tightly inside the tube. All tube diameters are charted and identify which style of cap and plug correspond to pair up to secure contents.

If there is concern for tampering, additional precautions can and should be taken. Tamper evident seals, labels and/or shrink bands are all options. Visit Uline or McMaster-Carr for these options.

Q: Can you make other sizes than those listed?

A: Yes, we have numerous tool sets to make hundreds of different sizes. Custom tooling is also available for a nominal fee.

Q: What is the thickest tube that you can manufacture?

A: Depends on the diameter of the tube, but it is typically .062".

Q: How do you or how can I cut the tubing?

A: There are several ways to cut a tube. Please visit here to read our short commentary on how tubes are cut.

Q: Are your mailing tubes postal system approved?

A: Yes, all of our mailing tubes meet USPS guidelines.

Q: Are your sizes and dimensions exact?

A:All dimensions are approximate. Typically, any dimension has a tolerance of +/-.003 to +/- .008 inches. Please contact your sales representative if dimensions are critical.

Q: How rigid is the tubing?

A: The rigidity of our tubes varies, with the PETG versions classified as relatively rigid and Propionate relatively flexible. Not easily bent, the Merriam-Webster definition of rigid, describes our tubes. In common usage, as on a retail shelf, hanging in a retail display, as a storage container in the home, etc., our tubes will remain rigid. Force would need to be applied to bend our tubes.

Our bottom inserts are made from one of three materials: PVC and PETG or Propionate. View our comparison of these materials here to help you see the strength of the tubes. (Our standard tubes are not made from PVC material.)

Q: What are the differences in PETG and Propionate?

A: Frankly, the differences are subtle. However, we have provided a brief comparison here with three different images. The first set of tubes are empty, the second is representing an insert such as a header card and the third set has contents in the tubes. Be sure to click the images and use the zoom feature to see if you can tell any difference. Also, below the images are lists of traits for each material. Note, it’s always best to see the real tube and samples are available.

Q: What adhesives work with VisiPak PETG tubes?

A: Tetrahydrofuran (THF) is a commonly used solvent that works well when bonding PETG to itself or PVC materials. VisiPak recommends contacting IPS Corporation (http://www.ipscorp.com) to dicuss your adhesive requirements in order to determine the best adhesive for your application. IPS offers a Weld-On brand of adhesives. Weld-On 3 and and Weld-On 4 are popular adhesives used when working with PETG.

Q: Are your products safe for contact with food?

A: Most of our products can be made from materials that are safe for direct food contact. Please provide your requirements to your sales representative when requesting a quotation.

Q: Are your containers air/water tight?

A: Please contact us to discuss your specific application. VisiPak typically has product options that can be air/water tight, but they are not warranted as such and the responsibility to insure this feature lies with the purchaser.

Q: What is Prop 65 labeling and how does it affect me?

A: Sinclair & Rush products are compliant with California Proposition 65 due to our decision to provide the appropriate warning label on our applicable products. If you utilize certain Sinclair & Rush products and do not choose to label your product according to California Proposition 65 requirements, you may find your products are not compliant with California Prop 65. For further information please review the following link or contact your salesperson for further assistance. Prop 65 Information
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General Sales & Administration: 123 Manufacturers Dr. - Arnold, MO 63010    |    Manufacturing Location: 2501 Cassens Drive - Fenton, MO 63026