1-800-949-1141

Frequently Asked Questions

What is your minimum order?
What is the lead time?
Can I get different colored caps or plugs?
Where do products ship from?
Are your mailing tubes postal system approved?
Can I get my order faster than the standard lead-time?
Can you make other sizes than those listed?
What is the thickest tube that you can manufacture?
What adhesives work with VisiPak PETG tubes?
What are your payment terms?

 

Q: What is your minimum order?

A: For standard tubing sizes the minimum order quantity is typically 150 to 1800 feet based upon diameter. Most stock items have one case minimums. For non standard products, the minimum order is typically based on a minimum run time. Please consult sales for more information.

Q: What is the lead time?

A:Stock products typically ship within one day depending on availability. Most production orders ship within 3 weeks. Products requiring secondary operations, like Hang Tubes and PermaSeals, typically take 4 weeks. Clear Boxes typically run about 8 weeks from the time the sample is approved. Clamshells, blisters and trays typically take 6-8 weeks from the time the sample is approved.  

Q: Can I get different colored caps or plugs?

A: Not only are different colors available, but vinyl caps can be made in different materials. Minimums on non-stock caps and plugs range from 1,000 to 10,000 pieces depending on the size.

Q: Where do products ship from?

A: FOB: Point of Shipment  (Fenton, MO 63026 or Carlstadt, NJ 07072)

Q: Are your mailing tubes postal system approved?

A: Yes, all of our mailing tubes meet USPS guidelines.

Q: Can I get my order faster than the standard lead-time?

A: VisiPak offers an expedited service for a fee of $250 based on its current capacity situation. Call for availability.

Q: Can you make other sizes than those listed?

A: Yes, we have numerous tool sets to make hundreds of different sizes. Custom tooling is also available for a nominal fee.

Q: What is the thickest tube that you can manufacture?

A: Depends on the diameter of the tube, but it is typically .062".

Q: What adhesives work with VisiPak PETG tubes?

A: Tetrahydrofuran (THF) is a commonly used solvent that works well when bonding PETG to itself or PVC materials. VisiPak recommends contacting IPS Corporation (http://www.ipscorp.com) to dicuss your adhesive requirements in order to determine the best adhesive for your application. IPS offers a Weld-On brand of adhesives. Weld-On 3 and and Weld-On 4 are popular adhesives used when working with PETG.

Q: What are your payment terms?

A: Most accounts are set up with net 30 day terms based on credit approval. We also accept Visa, American Express and Mastercard.

Q: Are your sizes and dimensions exact?

A: All dimensions are approximate. Typically, any dimension has a tolerance of +/-.003 to +/- .008 inches. Please contact your sales representative if dimensions are critical.

Q: Are your products safe for contact with food?

A: Most of our products can be made from materials that are safe for direct food contact. Please provide your requirements to your sales representative when requesting a quotation.

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General Sales & Administration: 123 Manufacturers Dr. - Arnold, MO 63010    |    Manufacturing Location: 2501 Cassens Drive - Fenton, MO 63026